$16.6k-$18.7k/Year Customer Service Representative
Bring your passion and expertise to make a difference as a Customer Service Representative! Based in our vibrant Remote office, this role is available now. Key to this role is your expertise in Bilingual (Spanish and English). You can expect a salary of $16.6k - $18.7k per Year for this role, plus comprehensive benefits.
Purpose:
Responsible for ensuring the movement of freight by our carriers is coordinated according to our customer’s needs.
\n- Manages the customer board by:
- Calling carriers to confirm pick up and deliveries and advise dispatcher/shipper/consignee of delays.
- Emailing/calling clients when shipments are delivered.
- Track and trace merchandise to provide the latest updates quickly.
- 3 to 4 years of experience
- Entering pro number and obtaining PODs after shipments are dropped off at our terminals.
- Providing PODs to billing.
- Provides key clients with distinct customer service for specialized needs.
- Requests missing PODs from carriers when advised by billing.
- Provides daily reports to key clients.
- Informs dispatchers if appointments are required for delivery.
- Supports dispatchers with data entry when needed.
- Languages: Spanish and English.
- Knowledge of Spanish and English is mandatory as our clients come from Mexico and the United States. Communications will be 60% in Spanish and 40% in English.
About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.
We Want to Hear From You!
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
