Hiring Now: Junior Customer Support (Thailand based, Remote)
This is more than a job; it's a chance to accelerate your career as a Junior Customer Support! Whether you're in our Bangkok hub or working remotely, you'll be a core part of the team. Flex your muscles in Strong written and verbal communication skills and deliver powerful, innovative solutions. A salary of a competitive salary is offered, reflecting your skills and experience.
Connect with us to connect the world.
12Go, being a part of Travelier group, is the leading multimodal online travel agency based in Bangkok, Thailand. Founded in 2012, we offer train, flight, bus, and ferry tickets, as well as transfers, insurance, and other travel products globally.
We are seeking a dynamic and experienced … to join the 12Go Customer Support team. We are a vibrant group of passionate individuals from diverse cultures worldwide.
We celebrate diversity, embrace every perspective, and pride ourselves on creating meaningful connections that lead to outstanding outcomes.
Most importantly, we always listen, and we don’t judge.
Join us in crafting this exciting journey, where your contribution will be key to our success!
- Bachelor's Degree in a relevant field.
- Entry-level candidates are encouraged to apply.
- Strong written and verbal communication skills in English.
- Experience in Customer Support is advantageous.
- A TOEIC score of 650 or higher is preferred.
*Thai National only*
Responsibilities:
- Welcoming and distributing train tickets (Thai / English) to customers who make reservations through our website.
- Resolving customer issues via phone, email, or social media. (Thai/English).
- Providing assistance to customers and operators in obtaining the information they require.
- Communicate with other departments to accommodate their needs.
- Providing customers with trip details and travel advice, including updating information with the team when operators contact us.
- Working Hours: 8 hours per day with a one-hour break.
- Shift: 15:00 - 00:00
- Days Off: 2 days per week
- Interesting work with the product that allows millions of travelers to book their trips daily.
- Support our employee's wellness by offering:
- 9 days paid time off with an additional anniversary day off.
- Company Group Insurance covered Life, Accidental, Health IPD, Health OPD, Dental and Health Check-up & Vaccine.
- Personal sports allowance budget.
- Company gathering on team building/outing.
- Education and career planning benefits with
- Education platform for training with free courses and personal education budget.
- Equipment policy on financial assistance for purchasing Laptops.
Join Our Team!
This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
