Hiring Now: Head of Customer Experience (AI Expertise Required)
Shape the future with us at Pooling. We need a Head Of Customer Experience! An immediate start is available for this Remote-based position, which places you at the center of innovation. This role will challenge and grow your expertise in BPO expertise. You can expect a salary of a competitive salary for this role, plus comprehensive benefits.
Head of Customer Experience (AI BPO Expertise Required) - For Pooling
You’ll build the systems and processes needed to scale, manage a remote team, and oversee the daily operations that support our long-term growth. This role is ideal for a “player-coach” comfortable with both high-level strategic planning, and the day-to-day details and execution of running a global agency business.
- Regions: LATAM & Philippines
- Experience Required: Proven experience recruiting senior operations and customer experience roles in BPO settings, especially for AI-driven BPOs.
- Key Focus: Candidates adept in leading CX functions for new-age BPO companies supporting US-based eCommerce.
- Nuances: Understanding the integration of AI tools in customer experience management, particularly within modern BPOs.
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