[Remote/WFM] Junior Customer Support (Thailand based, Remote)
Your next great career move starts here. We're looking for a Junior Customer Support! This is an exciting Bangkok opportunity with an immediate start. We're looking for a master of Strong written and verbal communication skills to lead key projects. Your contribution will be valued, with a compensation package starting at a competitive salary.
Connect with us to connect the world.
12Go, being a part of Travelier group, is the leading multimodal online travel agency based in Bangkok, Thailand. Founded in 2012, we offer train, flight, bus, and ferry tickets, as well as transfers, insurance, and other travel products globally.
We are seeking a dynamic and experienced … to join the 12Go Customer Support team. We are a vibrant group of passionate individuals from diverse cultures worldwide.
We celebrate diversity, embrace every perspective, and pride ourselves on creating meaningful connections that lead to outstanding outcomes.
Most importantly, we always listen, and we don’t judge.
Join us in crafting this exciting journey, where your contribution will be key to our success!
- Bachelor's Degree in a relevant field.
- Entry-level candidates are encouraged to apply.
- Strong written and verbal communication skills in English.
- Experience in Customer Support is advantageous.
- A TOEIC score of 650 or higher is preferred.
*Thai National only*
Responsibilities:
- Welcoming and distributing train tickets (Thai / English) to customers who make reservations through our website.
- Resolving customer issues via phone, email, or social media. (Thai/English).
- Providing assistance to customers and operators in obtaining the information they require.
- Communicate with other departments to accommodate their needs.
- Providing customers with trip details and travel advice, including updating information with the team when operators contact us.
- Working Hours: 8 hours per day with a one-hour break.
- Shift: 15:00 - 00:00
- Days Off: 2 days per week
- Interesting work with the product that allows millions of travelers to book their trips daily.
- Support our employee's wellness by offering:
- 9 days paid time off with an additional anniversary day off.
- Company Group Insurance covered Life, Accidental, Health IPD, Health OPD, Dental and Health Check-up & Vaccine.
- Personal sports allowance budget.
- Company gathering on team building/outing.
- Education and career planning benefits with
- Education platform for training with free courses and personal education budget.
- Equipment policy on financial assistance for purchasing Laptops.
Take the Next Step
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
